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                                                              Your current location: Home > Service Support

                                                              Before, during and after sales service (for Chinese customers)

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                                                              Subject Contents
                                                              1 Technical Training Guidance We are responsible for installation and
                                                              commissioning, we provide free training for operating and maintenance
                                                              personnel as well as instruction at regular shift, until operators can
                                                              grasp how to run it completely and provide free reception for users who
                                                              come to our company to receive before & after service training or
                                                              other aspects.
                                                              2 ① After-Sale Services
                                                              ② Service Network and Resource
                                                              If a sold machine pr production line fails
                                                              for its own quality reason, we will arrive at the site within 24 hours
                                                              to provide free maintenance service. We will send people to station in
                                                              order to assist production, and promise to finish undertaking timely and
                                                              exactly. Our company have set up 7 sites of after-sale services so that
                                                              we can provide service at site timely
                                                              3 warranty Period The warranty period of equipment is 12
                                                              months; Our company will provide continuously all life free maintenance
                                                              after warranty period. Only costs are charged if need to replace spare
                                                              parts. Our professional after-sale service personnel will arrive the
                                                              sites after we received user’s message
                                                              4 Accessories reserved and modes of supply” Our company have spare parts in stock all
                                                              the time, we can choose postal express, china railway express, air
                                                              carrier and highway dispatching as user’s requirement. An urgent express
                                                              can arrive your company at the soonest within 24 hours
                                                              5 Regular return visit, day-to-day information communication Our technical will pay a return visit
                                                              regularly to maintain and remind of and guide local people how to
                                                              maintain the equipment by telephone or message. The general cycle is for
                                                              quarter
                                                              6 Technical upgrading service Our company provide free upgrade software
                                                              version, If it’s necessary to modify PLC program or other computer
                                                              programs according to user’s special requirements or technical changes,
                                                              our company is responsible for the modification. This kind software is
                                                              usually exempted.


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